DCWireNet technicians have been trained to undertake a process to ensure the fastest possible
resolution. However, to do this our technical staff will request the customer’s assistance to
help “troubleshoot” the problem in order for the technician to diagnose the fault.
The diagnostic process will enable the technical support staff to identify the system part that
has failed, if any, so that a replacement part can be provided. Accurate problem diagnosis may not
be possible without opening the system.
Normal troubleshooting procedures may also include opening a system to reseat parts. DCWireNet
Technical Support technicians will inform you if this is necessary and work with you to do so.
Opening the system avoids delays in resolution but must be done only with the guidance of the
technician who will advise of all necessary safety precautions. As a last resort, the troubleshooting
process may require the restoration of the original operating system, software applications and hardware
drivers and settings to the original default configuration as shipped from the factory.
Technical Support with Microsoft-Certified Advanced Level Technicians provides a support service with a
dedicated Technical Support team to assist troubleshooting problems on your hardware. Technicians may use remote takeover tools
to support their diagnosis and resolution efforts.
DCWireNet
IT Support also will make sure that your system working perfectly and provides you
with performance and services reports:
Running diagnostic tests appropriate for the problem reported;
Installation of service packs, components, supplements, updates and patches for specifically covered factor
installed operating systems, firmware and BIOS;
Design a network topology that meets the client’s needs;
Configure, install, and document local area network switches per network design;
Remotely monitor switches and respond to outages 24X7;
Maintain the local network switches to proper code revisions;
Refresh local area network equipment as it reaches its operational lifespan troubleshoot switch-wide problems;
Troubleshoot network-wide problems;
Provide a detailed monthly bill of all fees and charges;
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