IT Support and Services
It is said that 75% of problem resolution lies in proper problem definition.
DCWireNet IT Support have been trained to provide the fastest possible resolution to your
IT Support. To accomplish this, our IT Support staff will request the customer’s assistance to help “troubleshoot” and properly diagnose and define the problem.
This diagnostic process enables our it support staff to identify the system part that may have failed so that a replacement part can be provided. This can often be
done remotely by the customer making the system available to our it support staff.
Whether the resolution requires the seating of new parts or a simple re-start procedure or a new driver or a more serious restoration of the Operating System to original
factory settings, our engineers will guide you through the process and inform you of what is necessary and how this can be achieved in the safest and most efficient and
As a Microsoft Certified Partner, DCWireNet provides the most advanced Technical Support. Our dedicated Technical Support Team will troubleshoot your problems on
your hardware. If they cannot either diagnose or resolve your problem remotely, Technicians pay an on-site visit. Our remote assistance tools allow us to run
diagnostic tests appropriate for the reported problems on of service packs, components, supplements, updates and patches for specifically covered factory installed
operating systems, firmware and BIOS.
DCWireNet IT Support & Service will make certain that your system is working perfectly and provide you with performance and service reports
We provide expert service in these areas:
- Configure, install, and document local area network switches per network design
- Remotely monitor switches and respond to outages 24X7
- Maintain the local network switches to proper code revisions
- Refresh local area network equipment as it reaches its operational lifespan, troubleshoot switch-wide problems
- Troubleshoot network-wide problems
Our fees are either hourly or retainer based.